Person standing at a glass meeting room where a colleague works at a laptop

We get Tek supported, you get reliable systems.

Teknolo provides on-site and remote IT support to help organizations keep users, devices, platforms, and infrastructure working together. We combine responsive technical assistance with planning and ongoing support for the systems your team depends on.

Talk with Teknolo What’s included

Platforms we work with

  • Microsoft
  • Dell
  • SentinelOne
  • Auvik
  • LogicMonitor
  • Fortinet
  • Cisco

More than a help desk

Technology needs change as your organization grows. Teknolo can support day-to-day user needs while helping your team plan, maintain, and improve its technology environment. When a problem needs deeper technical attention, our team can provide advanced support and coordinate with the vendors involved.

Managed IT and support services

  1. 01

    On-site and remote user support

    Help with computers, printers, peripherals, accounts, and common technology issues.

  2. 02

    Device and platform support

    Device enrollment and mobile device management, software and hardware troubleshooting, and support for cloud and core platforms.

  3. 03

    Infrastructure support

    Assistance with servers, storage, network components, and related systems.

  4. 04

    Cybersecurity support

    Firewall management, endpoint protection, EDR/XDR, patch management, MFA and SSO, and SOC services where included in the agreed scope.

  5. 05

    Proactive support

    Component monitoring, documentation, technology planning, and on-demand advanced technical support.

  6. 06

    Coordination

    Executive-level vendor coordination and assessment to help organize issues that span multiple providers.

In the field

How we track the work

Help desk overview dashboard with a chart of tickets created and resolved over a month, totals for resolved and created tickets, first response time, and counts of open and overdue tickets
Help desk overview: tickets created and resolved, response times and open work in one view.
Team schedule in a Gantt view, grouping install, solutions and AV projects by week
Team schedule: install, solutions and AV projects planned week by week. Staff names are hidden.
Person moving windows on a large interactive touch display showing a gradebook spreadsheet

We get Tek organized, you get reliable support.

Our support work can connect to infrastructure, cybersecurity, audio-visual, and security systems. Teknolo can help you understand how these pieces fit together and plan improvements in a practical order.

Discuss your IT support needs.

Tell us a little about your organization and what you're working on, or call us.

914-686-777799 Fulton Street, 2nd Floor, Suite 2
White Plains, NY 10606